Cruise Ship Passenger Service Officer Needed – Singapore

cruise ship singapore

About Job Location

Singapore officially the Republic of Singapore, is a sovereign island country and city-state in maritime Southeast Asia. It lies about one degree of latitude (137 kilometres or 85 miles) north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south, the South China Sea to the east and the Straits of Johor to the north. The country’s territory is composed of one main island, 63 satellite islands and islets, and one outlying islet, the combined area of which has increased by 25% since the country’s independence as a result of extensive land reclamation projects. It has the third highest population density in the world. With a multicultural population and recognising the need to respect cultural identities of the major ethnic groups within the nation, Singapore has four official languages; English, Malay, Mandarin, and Tamil. English is the lingua franca and numerous public services are available only in English. Multiracialism is enshrined in the constitution and continues to shape national policies in education, housing, and politics.

Singapore’s history dates back at least a millennium, having been a maritime emporium known as Temasek and subsequently as a major constituent part of several successive thalassocratic empires. Its contemporary era began in 1819 when Stamford Raffles established Singapore as an entrepôt trading post of the British Empire. In 1867, the colonies in Southeast Asia were reorganised and Singapore came under the direct control of Britain as part of the Straits Settlements. During the Second World War, Singapore was occupied by Japan in 1942, and returned to British control as a separate crown colony following Japan’s surrender in 1945. Singapore gained self-governance in 1959 and in 1963 became part of the new federation of Malaysia, alongside Malaya, North Borneo, and Sarawak. Ideological differences, most notably the perceived encroachment of the egalitarian “Malaysian Malaysia” political ideology led by Lee Kuan Yew into the other constituent entities of Malaysia – at the perceived expense of the bumiputera and the policies of Ketuanan Melayu – eventually led to Singapore’s expulsion from the federation two years later; Singapore became an independent sovereign country in 1965.

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About Employer

Company Overview

Singapore Cruise Centre Pte Ltd, Asia’s premier and most acclaimed Cruise Terminal Operators is wholly-owned by Mapletree Investments.
SCCPL provides ferry and cruise terminal services and operates passenger terminals at 3 locations in Singapore: HarbourFront Passenger Terminal, Tanah Merah Ferry Terminal and Pasir Panjang Ferry Terminal.

Additional Company Information

Registration No.
Company Size
51 – 200 Employees
Travel / Tourism
Benefits & Others
Dental, Medical, Business (e.g. Shirts), 5-day week, 8.30 am to 6.00 pm

Job Description


1.    Handle passenger boarding at Boarding Gate/Pontoon

  • Ensure smooth passenger traffic, baggage operations and land transport access that meet terminal users’ needs.
  • Check in passengers
  • Handle boarding process
  • Enforce workplace safety and health rules within terminal
  • Carry out crowd control and emergency services when needed
  • Assist passengers with special needs.
  • Perform quick remedial actions on standard equipment breakdown

2.    Handle baggage Check-in

  • Ensure baggage are correctly and safely loaded on board
  • Oversee porter services
  • Manage cash handling for excess weight at ferry terminals
  • Provide left luggage services

3.    Handle passengers disembarkation

  • Check passport and supporting documents for disembarkation
  • Ensure passengers follow safe disembarkation practice
  • Assist passengers with special needs

4.    Provide excellent service to passengers

  • Attend to passenger’s requests, enquiries and complaints
  • Record service standards and ensure service targets are met.
  • Monitor performance of contractors and report any shortcomings

5.    Follow safety, housekeeping, security and health procedures

  • Conduct daily inspection to ensure overall cleanliness and safety at terminal
  • Monitor and report any non-conformances or incidents pertaining to safety, security and health regulations

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  • Minimum ‘O’ level qualification
  • Able to perform 6 days shift work
  • Knowledge and Hands on experience on Passenger Services
  • Generally works in a Ferry/Cruise terminal environment but may occasionally be required to perform job duties outside of the typical terminal setting
  • Work Locations – Tanah Merah, Harbour Front, Pasir Panjang

Additional Information

Career Level
Not Specified
Job Type
Job Specializations
Services, Customer Service


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